Last Updated: August 28, 2026
Thank you for choosing Hidden Creator Academy. Please read this Refund & Cancellation Policy carefully before purchasing any course, digital product, eBook, template, or other educational resource from our website.
1. Digital Products & Online Courses
Hidden Creator Academy provides online courses and digital products such as video courses, eBooks, Canva templates, downloadable resources, and educational materials.
Due to the digital nature of these products, all purchases are generally non-refundable once access to the course or digital product has been provided.
2. Refund Eligibility
A refund may be considered only in exceptional circumstances, such as:
- Duplicate payment for the same product.
- Payment was successfully deducted but the order was not created or access was not provided due to a technical issue.
- A technical problem caused by our platform prevents the customer from accessing the purchased product, and the issue cannot reasonably be resolved.
Any approved refund will be processed to the original payment method, subject to the payment gateway’s processing timelines.
3. Non-Refundable Purchases
Refunds will generally not be provided for:
- Change of mind after purchase.
- Failure to use or complete the course.
- Lack of expected results.
- Personal circumstances.
- Failure to follow the course instructions.
- Dissatisfaction with expected income, sales, followers, or business results.
- Digital products or course materials that have already been accessed or downloaded.
4. Cancellation Policy
Orders for digital products and online courses cannot generally be cancelled after successful payment and delivery/access has been provided.
If you believe a payment was made accidentally or duplicated, please contact us as soon as possible.
5. Technical Issues
If you experience difficulty accessing your purchased course or digital product, please contact us.
We will make reasonable efforts to resolve technical issues and provide access to the product you purchased.
6. Refund Request
To request a refund for an eligible issue, please contact us through our Contact Us page and provide:
- Your name
- Email address used for the purchase
- Order/payment reference number
- Product or course purchased
- Reason for the refund request
We may review the transaction and request additional information where necessary.
7. Refund Processing
If a refund is approved, it will normally be initiated to the original payment method used for the transaction.
The time taken for the refund to appear in your account may depend on the payment gateway and your bank/payment provider.
8. Policy Changes
Hidden Creator Academy reserves the right to modify this Refund & Cancellation Policy when necessary. Any changes will be published on this page with the updated date.
9. Contact Us
For questions regarding refunds, cancellations, payments, or course access, please contact us through our Contact Us page.